Cannot share email due to unknown error

KananAliyev · 2022-08-26T09:58:49+00:00

Hi! I have problem on share email stage. I added an email to which I want to send spreadsheet as an attachment but for some reason it says there is an error...

Karoline from Sheetgo

Hi,
I’ve created a new connection using your source file inside your Dummy Workflow.
I’m glad that works! Now, we can go deeper into your real file/ workflow.
There’s a symbol or special character in some Tab? The tab name is over 31 letters/numbers?

KananAliyev

So I duplicated the workflow but it still doesn’t work for me. The only difference is that you took a single file and I took files in folder in the beginning of the flow. It gets stuck on email part because the summary part shows that the flow works when making 1 single file out of files in folder. And I see created file in designated folder. What do you advise now?

Karoline from Sheetgo

Hey,
I updated the source file to “files in a folder” and it worked :)
I know this might sound like I’m being too careful, but could you double-check if the connection I made is the same as yours and also if there’s some difference in your source file?

Thanks :)

Karoline from Sheetgo

Hi Kanan, let’s try a workaround: You may need to re-authorize Sheetgo’s permissions for email.
To do this, there are a few steps we need to follow:

Please go to your account page.
Scroll down to find your Cloud Storage and click on the 3 vertical dots.
Select the option Disconnect.
Now go to your connection and attempt to run the connection, this is expected to result in an error.
Once the error message asking for authorization appears, click on Authorize.
After the authorization process, please attempt to run the connections again.
Let us know if this process worked, please

KananAliyev

@Karoline from Sheetgo I did as you said and it doesn’t work again. I change the emails and it’s the same. As I said the file comes to destination folder. There’s no problem there. The issue arises when sending email. It doesn’t send it for some reason. Is there anything else we can do? Maybe we should schedule a call?

Karoline from Sheetgo

I’ve reached my tech team and I’ll get back to you shortly.

Karoline from Sheetgo

Hey Kanan,
We’ve checked all the logs and it looks like we’re getting the error message “Mail service not enabled”.

It’s possible that you’re able to access your Google Account but Gmail isn’t enabled (for the “support” account).
If that’s the case, you can try accessing your account by browser and authorizing it, or you can reach your IT department to turn on the Gmail function from your end.

« Previous Page