I’m doing some research about SaaS companies and I had a few questions for you at Sheetgo…
- What is a common problem users need assistance with?
- What issues do users typically have about pricing? Do many people ask for discounts? If so, what is your go to action when they do?
- What do you do to let the user know that the call is going over the 30 minute time window?
- Do you give alternative options to services or software when you see that Sheetgo isn’t something they need at that time? If yes, what do you commonly suggest?