Login troubleshooting


#1

Hi Community,

If you’re experiencing any kind of login issues, please help us troubleshoot by responding to the following questions:

  1. Can you log in using the incognito mode?
  2. Can you log in on app.sheetgo.com?
  3. Can you log in on the add-on sidebar?
  4. Can you log in on either app.sheetgo.com or the add-on sidebar using another email account?
  5. Can you log in using Chrome?
  6. Can you log in using Safari?
  7. Can you log in using Firefox?
  8. Can you open any other Google Sheets add-on?

Responding to these questions is of great help! :slightly_smiling_face::+1:

Thank you!

-bobby


made this a banner . It will appear at the top of every page until it is dismissed by the user. #2

pinned globally #3

removed this banner . It will no longer appear at the top of every page. #4

unpinned #5

#6

Hi I’m trying to use Sheetgo but am in an endless loop when it asks me to login. It does work in incognito mode on Chrome. The final sheet cannot be in incognito mode. I’ve checked to see if cookies are allowed and they are allowed. Any help or suggestions?


#7

@lisaahagin check how many Google Accounts you’re using simultaneously.

If multiple, make sure to only use one.


#8

Thanks for the swift reply. I was suspicious of that but I’ve signed out of the other accounts and turned off sync and restarted:

Still the loop continues.


#9

Bobby I figured it out. I have Ghostery turned on and that was preventing the login. Thanks!


#10

@lisaahagin I am glad to hear that, thanks! Well spotted. :slight_smile: