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We need an auto-retry function for timed out sceduled workflows.
FEATURE REQUEST: Auto-retry function
Hi Chris! :)
Thanks for sharing your ideas with us!
As I said we’re always trying to improve our product to provide you with a better experience.
Karoline from Sheetgo added the Features awaiting votes tag .
ChrisPollak what’s the frequency of your workflow?
For example, if you are running your workflow hourly, it would auto-retry every hour.
@Willian from Sheetgo don’t we already have an auto-retry in case of errors or timeouts? Isn’t Sheetgo retrying at least 3 times before throwing an error?
- Edited
- Best Answerset by Support from Sheetgo
Support from Sheetgo Hey Bobby!
Regardless of the type of frequency (the workflow has to be automated), when the user faces an error, it stops counting the automation. Sheetgo will keep trying to run the workflow every hour.
If the connection works Sheetgo will back to the schedule or if it takes 24 hours trying and doesn’t work at all, Sheetgo stops trying and the user has to do the ’run ’manually to start automatic updates again
Sheetgo will be doing this for all automated workflows with errors, so, that one runs only on Monday at 9 AM and the other one runs every hour.
Support from Sheetgo once a day, or every 12 hours.
ChrisPollak when you say timeout, are you receiving any error (red triangle)?
Support from Sheetgo yes, same thing with this kind of error (screenshot) 
The problem we face, is that we rely on those 12 hour automations and can’t afford to wait another 12 hours for the next retry. So now we are doing it manually. (It is a big spreadsheet, which we export to another spreadsheet.)
ChrisPollak Hi Cris,
Could you tell me the name of this spreadsheet? I’ll pass the information along to the tech team and they will be investigating it.
Karoline from Sheetgo can’t tell the whole name, but it starts with influencer :)
ChrisPollak Got it! :) 🙃
Hi Chris,
I’ve reached the tech team and they can see there’s an error but they’re not sure what’s causing it (we don’t have access to your files and Workflows)
One way to try and figure out what’s going on would be for you to share the workflow with me
(Enter our web app, click on the workflow, and then on “share settings.” Add my email karoline@sheetgo.com), make sure you enable “members have access to all files.”).
If it’s sensitive content, please let me know.
5 days later
ChrisPollak this really sounds like the spreadsheet is the problem here.
Can you tell us more about it?
How many cells in total are being used?
How many dynamic formulas?
How many editors?