Error on loading file tabs

Cliff

Hello.

I have a source from Sharepoint. My file is an XLS file. I can select the folder, but the Settings and Tab name turns red with ""Error on loading file tabs, please try again later.""

Support from Sheetgo

Cliff

How big (MB) is the file? Usually files > 10 MB become hard to process.
Can you save it as .xlsx which are more performative?

MONOTRONIC

Same problem here: “Error on loading file tabs, please try again later.” from an XLS file (58Kb)… and I do not have access to modify the extension/file format or even modify the name of the tab. Any suggestions?

Karoline from Sheetgo

MONOTRONIC Hi there, could you please send me a screenshot?😊

MONOTRONIC

that would help?

Karoline from Sheetgo

MONOTRONIC Sure thing!! :)
I’m reaching the tech team now and I’ll get back to you ASAP.

MONOTRONIC

I just realized that the name of the tab is {Exportacion}… just like this: between those “curly braces” and I wonder if that could be the problem!
Is there a way to handle it?

MONOTRONIC

I just found out (also!) that the file is generated in “HTML format”… with XLS extension

MONOTRONIC

so… no way?? it´s just SheetGo would not be able to import my file?

Karoline from Sheetgo

Hi there,

Unfortunately, we don’t support HTML files, but if the extension is. xls we can give it a try by changing the tab name - removing any of the characters, leaving just numbers and letters

MONOTRONIC

Unfortunatelly, as I told you before…

I do not have access to modify the extension/file format or even modify the name of the tab
=(

Karoline from Sheetgo

Yes, you told me indeed! Sorry about that lol.

Is there any chance you share the workflow with me?
(Enter our web app, click on the workflow, and then on “share settings.” Add my email karoline@sheetgo.com, and make sure you enable “members have access to all files.”)

MONOTRONIC

It is not possible for me to share access to the account… although the workflow is very basic and the error occurs when I just try to set the file as the data source… I can share the file with you, which is (I think !) where is the origin of all the problem and you can test it…

Thanks in advance! =)

MONOTRONIC

Shared XLS

Eugenia

I think by duplicating the file we could test it out. And at least if that works, you could align the filename internally

MONOTRONIC

I have created a test profile in Google, to make the exact process I did before for the original account, in order to share the workflow with you…
The problem is that THERE IS NOT WORKFLOW, since it´s not created by SheetGO, since the error we are dealing with!

I guess that the best way to help, is you to create a new sheet in Google… and simply try to add a BASIC workflow, by the file I already shared…

Karoline from Sheetgo

MONOTRONIC Hey!
Thanks for sharing!! I’ll check and get back to you soon! 😉

MONOTRONIC

no news about it? 🙄

Karoline from Sheetgo

Hey! :)

I was in a meeting with the tech team.

Unfortunately, we do not currently support HTML formats.

Even though your file has the. XLS extension, the format (all information inside) is actually HTML, which is why Sheetgo wasn’t able to find the tab