Scenario taking a lot of time to complete

raghavkhandelwal

A scenario which typically takes only a few seconds to complete is taking over 10 minutes and still running. This issue was also experienced last week, but it resolved itself after a few hours.

Is there currently any outage or disruption?

raghavkhandelwal

Is there a way to create a support ticket? I cant initiate the chat request from the builder.

Karoline from Sheetgo

raghavkhandelwal Hi there,
We’re not facing any disruption, today, but we’ll be investigating this!
For that, please:

Are you getting some error messages?
Could you please share a screenshot of your workflow?

Thank you!

raghavkhandelwal

Hello Karoline, I have been in communication with Precious from your team, and she informed me that the technical team is currently investigating the matter. This issue is of utmost importance, as we encountered significant difficulties today in completing crucial scenarios due to extensive processing time. We are hopeful that the technical team will successfully debug and resolve this issue in the near future. I will keep you updated on the situation in case it remains unresolved. Thank you for looking into this.

Karoline from Sheetgo

raghavkhandelwal
Thank you for your understanding. We have recently had a meeting with our tech team to discuss the issue you have reported. It appears that there has been a disruption in Google services which has directly affected you. Rest assured, as soon as we hear back from our team, we will provide you with an update.

Please let us know if there is anything else we can assist you with. We are always here to help.

Thank you! ;)

Karoline from Sheetgo

raghavkhandelwal

RachelMize

Heeey!

Happy Monday!

Please, kindly let me know if the workflows are running smoothly 😊

RachelMize

We are having this issue as well, but they are not completing at all. We’re just getting a timeout error. This is interrupting workflow.

Karoline from Sheetgo

RachelMize Hi Rachel, We are currently experiencing an issue with Google Sheets API, which is impacting the performance of Sheetgo and causing timeout errors in our workflows.

I would like to emphasize that our internal services have been thoroughly checked, and we have confirmed that they are functioning normally.

Therefore, the issue lies specifically with the Google Sheets API and its response times.

We are actively monitoring the situation and contacting Google for further clarification and resolution.

We will keep you updated on any progress made in addressing this issue.

raghavkhandelwal

Yes, the issue is still persisting. It appears to be related to the Google Sheets API, and your team is currently investigating the matter. Hope to get it resolved soon.

RachelMize

Mine are working now. Thank you!

LeviSanderson

My workflows started working again temporarily but still seem to be having issues the last 12-24 hours. Have the Google Sheets API issues been resolved yet?

Karoline from Sheetgo

LeviSanderson Hi Levi,
Yes, it was, I’ll check it with my team! Please, give me some time! ;)

Karoline from Sheetgo

LeviSanderson Hi Levi, please, can you confirm if everything is working properly by now? ;)