I must be missing something. The barcode scanner does not actually capture the barcode. It pops up but does not capture. Any help out there? We are trying to do lab inventory. Thanks.

@"KlineLab"#p805 can you outline the exact steps for me to reproduce the problem?

@"KlineLab"#p805 please refresh Sheetgo and test again. We found a bug that should have got fixed!

Sorry. Either its user error or its still does not work. My work flow: * Go to my Google Drive * Sheetgo templates * Open Sheetgo APP * Open Register item form * Hit the barcode scannner * Point towards any barcode * Nothing happens

@"KlineLab"#p827 does the same happen if you install a completely new template?

> @"KlineLab"#p827 Hit the barcode scannner > Point towards any barcode > Nothing happens What's your environment? Which operating system? Which device type? Which Web browser? How are you scanning the codes? We need all this information to simulate the problem. If more convenient for you, you can also record a video demonstrating the problem!

Pixel 6 phone running Android 13 (same problem with Android 12). Also did not work with Windows 10 and a webcam, or GalaxyTab 6 (dont recall the Android version) Chrome browser I have tried to scan several barcodes, including books, kimwipes, canned air. The scanner flashes white and does not change upon the horizontal line going across the barcode. It does not matter if you fill out the form or not.

I have a screen capture but it is too big to upload. If there is another approach let me know.

I can compress a screen capture video down to 4 MB but this system does not allow me to upload. It errors out. Please advise how you may want the video

> @"KlineLab"#p853 Please advise how you may want the video You can share the video directly with my email robert@sheetgo.com via Google Drive.

Barcode scanner

Support from Sheetgo

KlineLab we are currently working on resolving the issue!

KlineLab

👍

Support from Sheetgo

KlineLab can you share a sharp image of one of the barcodes that you’ve tried and which is not working?

KlineLab

All 3 of those (and others) can be scanned with other barcode scanners, e.g., OrcaScan

Support from Sheetgo

KlineLab thanks!

Support from Sheetgo

KlineLab just to let you know that we’re still working on the fix.

We haven’t forgotten you!

KlineLab

Any updates? Should I move on?

Support from Sheetgo

KlineLab let me also loop in @Karoline from Sheetgo ! Any news for #5760?

Willian from Sheetgo

KlineLab Support from Sheetgo We are currently working on a new implementation that will solve this issue.

In more or less two weeks are should deliver this new patch, I will keep you posted!

KlineLab

Hi. I am following up since it’s been 2 weeks.Thanks.

Willian from Sheetgo

KlineLab We are working to release the fix in this week! You will be the first one to know! 😉

Willian from Sheetgo

Hello, KlineLab, as @Karoline from Sheetgo said, we have deployed a new version of our barcode scanner that should solve the issue that was causing some mobile devices not to recognize some types of barcodes.

I would appreciate it if you can try again and give us feedback if wheater we could solve this problem for you. 🙂

https://community.sheetgo.com/d/302-whats-new-for-the-version-2241-released-on-oct-11-2022

Karoline from Sheetgo

@KlineLab Hi there :)

We just received feedback from our tech team:
“We have reworked our barcode scanner to support a broader variety of barcode formats. With this improvement, scanning has become much more stable, leading to better performance both on Android and iOS smartphones.”
Could you please try again and let us know if it worked?

KlineLab

Sorry. This still does not work. I removed all old templates, installed the new on from your website.

Nothing scans.

Felipe

Hi @KlineLab

Thank you so much for your feedback. That is really important for us! We will continue investigating this issue and as soon as we have a fix for it we will let you know!

Any questions you can write down here!

EchoWood

Has there been any updates or resolutions?

Felipe

Hello @KlineLab . How are you?

We release a new version that fix a problem with barcode scanner. Can you test it again?

mamahek

hello can i ask why this app check in/out form load in android phone app , got problem

but using computer can work

Vitor from Sheetgo

Hello mamahek you are using an Android phone, but which browser are you using? Did you try a different browser? If you can could you try using a different phone, to confirm if this error is only happening in one phone?

Sheetgo is currently working to develop native mobile applications to avoid these type of errors

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