I can compress a screen capture video down to 4 MB but this system does not allow me to upload. It errors out. Please advise how you may want the video
KlineLab Please advise how you may want the video
You can share the video directly with my email email@example.com via Google Drive.
KlineLab we are currently working on resolving the issue!
KlineLab can you share a sharp image of one of the barcodes that you’ve tried and which is not working?
All 3 of those (and others) can be scanned with other barcode scanners, e.g., OrcaScan
KlineLab just to let you know that we’re still working on the fix.
We haven’t forgotten you!
Any updates? Should I move on?
KlineLab let me also loop in @Karoline from Sheetgo ! Any news for #5760?
KlineLab Support from Sheetgo We are currently working on a new implementation that will solve this issue.
In more or less two weeks are should deliver this new patch, I will keep you posted!
Hi. I am following up since it’s been 2 weeks.Thanks.
KlineLab We are working to release the fix in this week! You will be the first one to know! 😉
Hello, KlineLab, as @Karoline from Sheetgo said, we have deployed a new version of our barcode scanner that should solve the issue that was causing some mobile devices not to recognize some types of barcodes.
I would appreciate it if you can try again and give us feedback if wheater we could solve this problem for you. 🙂
@KlineLab Hi there :)
We just received feedback from our tech team:
“We have reworked our barcode scanner to support a broader variety of barcode formats. With this improvement, scanning has become much more stable, leading to better performance both on Android and iOS smartphones.”
Could you please try again and let us know if it worked?
Sorry. This still does not work. I removed all old templates, installed the new on from your website.
Thank you so much for your feedback. That is really important for us! We will continue investigating this issue and as soon as we have a fix for it we will let you know!
Any questions you can write down here!
Has there been any updates or resolutions?
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