KananAliyev Hi! I have problem on share email stage. I added an email to which I want to send spreadsheet as an attachment but for some reason it says there is an error with new connection. What could be the problem?
Karoline from Sheetgo Hi Kanan, Please could you kindly inform me which error did you get? Thanks! :)
KananAliyev Please see the error in the attached image - the whole flow is working except send to email part. So I take Google Spreadsheet and attach it to email.
Karoline from Sheetgo Could you share your workflow with me, please? Enter our web app, click on the workflow, and then on “share settings.” Add my email karoline@sheetgo.com, and make sure you enable “members have access to all files.”
Support from Sheetgo KananAliyev yes we do which in many cases is necessary to understand and resolve an unknown error because often the underlying issue sits somewhere inside the spreadsheet. If this is a problem, can you duplicate the workflow and replace your data with dummy values thereby keeping the initial structure intact?
KananAliyev @Support from Sheetgo @Karoline from Sheetgo just shared dummy workflow with the same structure with @Karoline from Sheetgo - looking forward to your comments
KananAliyev @Karoline from Sheetgo I think the flow worked this time, can you please share how did you make it work ?
Support from Sheetgo If the dummy workflow works, there must be something weird with the real data, everything else equal. KananAliyev can you give us a brief summary of the data? What are we looking at? Any special encoding or other unusual things?
Karoline from Sheetgo Hi Kanan, In fact, I just checked the connections and ran the workflow again. Something on the source wasn’t right before, but the “dumb” workflow worked! Please could you check if you are receiving e-mails using your real data?
KananAliyev @Support from Sheetgo thanks! I did receive the email but when I tried to run the flow it didn’t work this time for some reason. @Karoline from Sheetgo may I share the dummy flow with you again? So that you can check what could be the issue
Support from Sheetgo KananAliyev thanks! I did receive the email but when I tried to run the flow it didn’t work this time for some reason Does it work on the automatic schedule?
KananAliyev @Support from Sheetgo it doesn’t work on automatic schedule either. I think the problem is on send email side. Can you please advise how to solve it?
Karoline from Sheetgo Hey Kanan, Please could you check if there’s a file in that folder? If the file is there please share it with me. :)
KananAliyev @Karoline from Sheetgo I shared file in Dummy folder with you - can you please check again
Karoline from Sheetgo Hi Kanan, Hope you’re great! I still haven’t been able to access your destination file, but I created a new connection to test it out. Please, could you check if you receive the e-mail?
KananAliyev I received the email. But where is that workflow? I didn’t see it in my account. I want to see the details. And I still don’t receive email via my workflow.
